FREQUENTLY ASKED QUESTIONS
I'm so excited for my package to arrive, when can I expect it?
We aim to dispatch orders within 48 hours of placement, and they will generally be delivered within 7 business days if you are within Australia. Delays out of our control may occur, hence we unfortunately cannot guarantee a delivery date. Please refer to our shipping page for more detailed information.
Booo, the item I want to buy isn't in stock in my size! What can I do?
Make sure to subscribe to our email list so you'll be the first to know when it's back in stock, and keep an eye on our Instagram and Facebook page. Feel free to send us a message if you'd like to know about an exact date!
How do I know which size will fit?
Please refer to our international sizing guide. All product pages also contain sizing information. If you're still unsure, please send us an email or message over social media, and we'll get back to as soon as we can, we are more than happy to help.
I would love to be an ambassador for Chevalo Equestrian, how can I apply and how can I improve my chances?
We are always looking for fresh faces to promote our brand, however we do have a limited capacity. Please send us an email at firstname.lastname@example.org with your details and a cover letter. Preference will be given to those who are current customers of Chevalo, have a feel for our products and stand for the same values. Having an active social media presence and a confident attitude will improve your application.